Shipping FAQ's

We use Royal Mail to deliver your orders and have listed below our postal policy, should you need to find out more about their services please see the link at the bottom of the page.

We aim to dispatched all orders within 2 working days of receipt of order (we normally dispatch within 24 hours) provided they are in stock, if there is a delay in processing your order we will email or telephone you and advise of the delay.

We use the Royal Mail’s postal service as our preferred delivery method.

Please use the following information as a service delivery guide: UK services: Standard and Tracked Mail – International services: Airmail Tracked Mail. We use a single rate shipping for all UK orders, and where possible we do the same for international but if its large or heavy parcels then we may need to charge you a small additional fee or use a slower delivery service.

Your order maybe subject to additional p&p charge and will be shown during the shopping process.

** Please note that we have one flight per day taking the outward mail off the Orkney Islands and this can be subject to delay or cancellation when the weather is very poor. **

We will do our best to advise you if we know of any delays, and we will add this information to the front page of the website.

Follow this link to the Royal Mail Website for more information.